Contact Us
Thank you for your interest in MultiPlan. Contact information for commonly requested MultiPlan service departments are listed below. In order to serve you better, we have provided answers to frequently asked questions. You may also wish to visit our Frequently Asked Questions sections for healthcare payers, providers and health plan participants.
If you have questions specific to our Wisconsin primary PPO, visit www.healtheos.com.
Health Plan Participants:
For questions concerning benefits coverage and eligibility, pre-authorization requirements and the status of claims, please contact your health plan administrator directly. The service number should be listed on your healthcare ID card.
To locate a participating provider, please refer to the instructions on your healthcare ID card as your health plan may have established a telephone number customized for the plan. Otherwise, you may call one of the following telephone numbers or visit www.multiplan.com/search.
- For the PHCS Network, 866-680-7427
- For PHCS Healthy Directions, 800-678-7427
- For The MultiPlan Network, 800-672-2140
Healthcare Providers:
For fastest service, please use the contact information provided below based on your specific service request:
- To check the status of your application service@multiplan.com or 800-950-7040
- To check the status of your recredentialing 888-854-7427
- To submit updates to your demographic information:
- Via e-mail to registrar@multiplan.com
- Via fax on your office letterhead to 781-487-8273
- Via mail on your office letterhead to MultiPlan Registrar, 1100 Winter Street, Waltham, MA 02451
- To submit an NPI, registrar@multiplan.com
- To join our networks:
- Individual practitioners, multiplan.com/providers/join.cfm
- Facilities and medical groups with over 50 practitioners, service@multiplan.com or 800-950-7040
- For questions related to submitted claims contact the health plan using the number listed on the participant's ID card
- For claim disputes (if no resolution after contacting the health plan), service@multiplan.com or 800-546-3887
- All other provider inquiries, provrel@multiplan.com
Clients/Payers:
- For claims and other inquiries, service@multiplan.com or 800-546-3887
- To learn more about MultiPlan, sales@multiplan.com or 800-677-1098
- For technical and website issues, webmail@multiplan.com or 877-685-8411
- For quality of care issues, qualitycare@multiplan.com
For HIPAA related questions, HIPAA@multiplan.com