Contact Us
Search Payers Providers Patients

Contact Us

Thank you for your interest in MultiPlan. Contact information for commonly requested MultiPlan service departments is listed below. You may also wish to visit our Frequently Asked Questions sections for healthcare payers, providers and health plan participants.

For questions about:

Health Plan Participants:
For questions concerning benefits coverage and eligibility, pre-authorization requirements and the status of claims, please contact your health plan administrator directly. The service number should be listed on your healthcare ID card.

To locate a participating provider, please refer to the instructions on your healthcare ID card as your health plan may have established a telephone number customized for the plan. Otherwise, you may call one of the following telephone numbers or visit www.multiplan.com/search.

  • For the PHCS Network, 800-922-4362
  • For PHCS Healthy Directions, 800-678-7427
  • For the MultiPlan Network, 888-342-7427
  • For the HealthEOS Network and HealthEOS Select, 800-279-9776

You can also find answers to many common questions in our Patients section, including Patient FAQs.

Healthcare Providers
For fastest service, please use the contact information provided below based on your specific service request:

  • To join our networks, click here.
  • To check the status of your application, click here if you applied online, or call 800-950-7040
  • To check the status of your recredentialing, you can request service online or call 888-854-7427
  • To submit updates to your demographic information:
    • Via web use our provider self-update application
    • Via e-mail to registrar@multiplan.com
    • Via fax on your office letterhead to 781-487-8273
    • Via mail on your office letterhead to MultiPlan Registrar, 1100 Winter Street, Waltham, MA 02451
  • To submit an NPI, email registrar@multiplan.com
  • For questions related to submitted claims, contact the health plan using the number listed on the participant's ID card
  • For claim disputes unresolved after contacting the health plan and all other provider inquiries, you can request service online or call 800-950-7040
  • For all issues related to our PHCS Medicaid Network, call 866-971-7427

Clients/Payers:

  • For claims and other inquiries, you can request service online if you are set up to access our online service tool, or call 800-546-3887
  • To learn more about MultiPlan, sales@multiplan.com or 800-677-1098
  • For technical and website issues, support@multiplan.com or 877-685-8411
  • To report a complaint about the quality of care provided by a participating network provider, call 800-546-3887.

For HIPAA or ICD-10-related questions, please email HIPAA@multiplan.com or visit http://www.multiplan.com/hipaa_5010_multiplan/.